TERMS AND CONDITIONS (Revised 10/02/2023)

1. INTRODUCTION

These terms and conditions were last updated on 10/02/2023

1.1 WHO WE ARE

  Wanderlust FZE is a company founded on 05/21/2018, in Ras Al Khaimah (United Arab Emirates) registered with license No. 5019667

1.2 THE OBJECTIVE

 Help the User to undertake a journey of physical and mental health and well-being, directly from their own home, through physical exercise and suggestions on nutrition, nutrition and mindset.

1.3 ATTENTION

  We recommend that you read these Terms and Conditions carefully as they affect your rights and responsibilities under the legislation. If you do not agree with these terms, please do not access or use this website. By subscribing to any of our subscriptions and services, or purchasing any of our products, you confirm that you also agree to these Terms and Conditions.

2. MEDICAL DISCLAIMER

· The User acknowledges and accepts that all the activities proposed by us, and carried out and practiced by him, could involve physical risks of any kind, including: personal injury, pathologies, worsening of previous illnesses, even death of the individual. The user also acknowledges and accepts that the proposed activities could result in damage to third parties and property.

· The programs are aimed at having a better understanding of one’s psycho-physical well-being, through sport and nutrition: the information on the site and provided by us through the specific subscriptions do not in any way constitute medical advice, sports, nutritional, diet nor, more generally, medical prescriptions of any kind.

· Not providing professional medical services or specialized sports consultancy, but rather recreational sports activities and nutritional suggestions, we are not required to receive and view any medical certification that ascertains the User’s suitability to participate in our programs. We are also not required to verify the real health condition of the User, nor the real progress of the activities carried out.

· Before adhering to our proposals and undertaking any dietary regime and sporting activity, the User is invited to consult his or her trusted doctor, so that he can evaluate and inform the patient of the possible contraindications to the practice of certain sporting activities, specific exercises , nutritional or dietary paths. The information contained on this site must not, in fact, in any way replace the direct relationship between health professional and patient. By registering for the service, Wanderlust FZE acknowledges and assumes that the User is in perfect health and has requested and obtained confirmation to this effect from his or her doctor.

· Users who suffer from heart disease and/or after-effects of heart surgery, arterial hypertension, epilepsy or convulsive crises, metabolic pathologies, disorders are strongly advised not to participate in any of our programs, be it related to physical exercises or nutritional courses of nutrition, respiratory diseases and in any case, more generally, any pathology. Furthermore, we strongly advise against joining our programs and services by women who are pregnant or who have recently given birth.

· With particular regard to nutritional needs, please note that the food guidelines, recipes and diets on the Website https://aliceveglio.com are not formulated to be followed by those suffering from nutritional deficiencies, allergies, intolerances, pathologies or eating-related disorders (anorexia, bulimia, etc.). In any case, we reiterate the invitation to consult your trusted doctor or specialized doctor before undertaking any activity promoted by us.

· The user, from the moment he registers for our services, assumes all known and unknown risks associated with the activities, services and our products, indemnifying Wanderlust FZE from any liability in terms of patrimonial, non-pecuniary, towards third parties and things.

· Wanderlust FZE does not provide the User with any further guarantees beyond those specifically indicated by law.

3. USE OF THE WEB SERVICE AND REGISTRATION. USING THE APP

· The Website https://aliceveglio.com is freely accessible to all Users.

· However, the enjoyment and use of the services offered by us is reserved only for Users who register on the Website by opening a personal account.

· You may not have more than one (1) active personal account.

· You agree to provide accurate, complete and factual data during the registration process and to update such data to keep it accurate, current and complete.

· Wanderlust FZE reserves the right to suspend or close the User’s personal account, as well as access to the Website, in the event that any information provided by the User during the registration process proves to be untrue, inaccurate, not updated or incomplete.

· The User is responsible for protecting his/her password. You assume sole responsibility for any activities or actions related to your personal account. It is your responsibility to notify us if you discover any unauthorized use by others of your personal account or other issues related to your account.

· The User is permitted to use the Website https://aliceveglio.com and the contents and brands of Wanderlust FZE exclusively for personal use, not having any commercial purpose and which in any case fully complies with these Terms and Conditions and all applicable laws.

· The User with an ACTIVE subscription has the right to access and use the Bright & Fit APP.

· You acknowledge and agree that you cannot, and may not, allow third parties, or assist third parties in: copying, reproducing, publishing, transmitting, distributing, uploading, publicly displaying, encoding, translating, modifying the https:// Website aliceveglio.com; license or otherwise distribute, in whole or in part, the Website and the contents contained therein; access or use the Website https://aliceveglio.com or its Services, for any commercial purpose, including any advertising activity; use any automatic or manual process aimed at accessing, acquiring, consulting, copying, querying or monitoring the Website https://aliceveglio.com, and/or in any way reproducing the structure or appearance of the Website, accessing or attempting to access any part, section or functionality of the Website https://aliceveglio.com; violate the protection, security or authentication measures present on the Website https://aliceveglio.com; exploit or use the Website https://aliceveglio.com, the contents of Wanderlust FZE, or any service or information made available or offered by or through the Website for any purpose that is unlawful or not permitted by these Terms and Conditions and solicits third parties to carry out any illegal activity and/or that violates the rights of Wanderlust FZE or third parties.

· Any promotion of competitive products to other Users registered on the platform or attempts to promote other products, communities or external services is considered a violation of the Terms and Conditions of this agreement. If you do not comply with this condition you will be denied access to all our products and services without any refund for the unused period.

· The user undertakes to always respect the good name and reputation of our company and our services provided through the Website https://aliceveglio.com. If you fail to comply with this condition, you will be revoked access to all products purchased without refund for the period of non-use.

· Wanderlust FZE also reserves the right to unilaterally and at its discretion close the User’s personal account, for technical reasons, by request of the judicial authority, legal provision or where a use of the account other than that specifically allowed.

4. SUBSCRIPTIONS, PRICES AND PAYMENT METHODS.

4.1 RENEWALS OF SUBSCRIPTIONS (of any type including MY BF COACH), CHANGES TO RATES

· Subscriptions can be purchased directly from the Website https://aliceveglio.com, after registering the User and opening a personal account.

· We offer a monthly subscription service or in complete 6-month packages.

· Subscription prices are those indicated on the Website https://aliceveglio.com.

· Wanderlust FZE reserves the right/right to change the fees charged for subscription-based products on a one-time basis, but only starting from the next billing period. In this case, we will notify the User of the change with at least 14 days’ notice. The User has the right to cancel his subscription within 14 days following the communication. If the User does not cancel his subscription within the established deadline, i.e. 14 days, Wanderlust FZE will consider the change in costs accepted by the User and will therefore be applied to the next billing.

· Payment for the provision of services may be made by the User in various ways indicated on the Website.

· All purchases made on the https://aliceveglio.com Website are processed securely through our third-party payment gateway providers, such as PayPal. For further information, the User may refer to the Terms and Conditions provided by these payment circuits. Wanderlust FZE is not responsible for cases of payment failure, such as the incorrect entry of credit card details or interruption of the internet service. In any case, if the subscription fees charged to the User’s personal account are not processed correctly, Wanderlust FZE reserves the right to suspend the subscription until payment is successfully made.

· It will be possible to purchase services in PROMO/SERVICES IN THE PRICE LIST via direct links provided by Wanderlust FZE. Such links are processed securely via the third-party payment gateway provider, STRIPE. For further information, the User may refer to the Terms and Conditions provided by these payment circuits. Wanderlust FZE is not responsible for cases of payment failure, such as the incorrect entry of credit card details or interruption of the internet service. In any case, if the subscription fees charged to the User’s personal account are not processed correctly, Wanderlust FZE reserves the right to suspend the subscription until payment is successfully made.

· All transactions are performed via SSL security certificates and comply with the Payment Card Industry (PCI) Data Security Standard (DSS). Wanderlust FZE does not retain the credit card details and data entered by the User.

· The User, for the purposes of making the payment, is required to communicate any changes to his personal data. In the absence of communications, Wanderlust FZE assumes that the payment method is correct and will continue to charge subscription fees and expenses using the data entered by the User and via the payment method chosen by the User.

· The fee foreseen for the use of the subscription or the price of the package applies regardless of how often the User accesses the subscription or how much he actually uses it.

· With the exception of any free trial period (see the next paragraph), payment must be made at the time of purchase. The monthly subscription to the packages in the Fitness section present on the Website https://aliceveglio.com are automatically renewed on the first day of the next billing period.

· Access to our services is limited to the duration of the training courses. If you purchase a product two or more times, the system will automatically extend the subscription period as many times as you have paid.

· The billing terms on the Website https://aliceveglio.com are governed by and subject to the laws in force in the United Arab Emirates.

. The “My Bright & Fit Coach Customized Workout edition” product, a package of 5 workouts with Bright & Fit coaches, once activated, expires after 2 months (i.e. the 5 workouts must be consumed no later than two months). This service can only be purchased if you already have a valid monthly, half-yearly, annual or My Bright & Fit coach subscription.

4.2 CANCELLATION OF SUBSCRIPTIONS

· It is possible to cancel the subscription at any time from your Paypal account but it is necessary to communicate via email to  [email protected]  that you wish to proceed with this cancellation operation independently at least 48 hours before the next renewal deadline.

· It is possible to cancel the active subscription on STRIPE, payment processor with rechargeable card, apple pay credit card, google pay etc…. The User must send a request to disable the automatic renewal function to  [email protected]  within 24 hours of the aforementioned taking place. For STRIPE there is no way for the USER to do this independently.

· If the User does not cancel the subscription at least 24 hours before the start of the next billing period, the cost of the next billing period will be charged.

· After cancellation, You will continue to have access to Relaxation Packages for the remainder of Your billing period.

· If your subscription is a purchase through PayPal, you must disable the “auto-renew” feature or cancel your subscription in your PayPal settings.

· If the subscription is a purchase made through STRIPE, the User must send a request to disable the automatic renewal function to  [email protected]  within 24 hours from when the aforementioned will take place

· Wanderlust FZE does not offer refunds or credits for unused subscription periods, accidental purchases, health issues, or any reason or event that prevents you from using our services and subscriptions.

4.3 TRIAL PERIODS, PROMOTIONS, DISCOUNTS AND COUPONS

· Wanderlust FZE reserves the right to offer Users special promotions, trial periods, discounts, offers or coupons, directly via https://aliceveglio.com or through third parties. In the latter case, the use of special promotions, trial periods, discounts, offers or coupons will be subject to the Terms and Conditions imposed exclusively by the third parties. It is always your responsibility to read and understand these Terms and Conditions.

· Wanderlust FZE may offer free trial offers and promotions for a limited and free period. At the end of the promotional period, any offer or free trial subscription will automatically become a paid subscription, with the related costs being charged on the first subsequent invoicing, unless the User communicates his intention not to use this subscription no later than the end of the promotional period.

All months added to the current deadlines extend access to the program but NEVER change the payment dates which always remain scheduled at six-monthly intervals for the 6M subscription or monthly for the 1M subscription and monthly coaching.

Example. Today is 2/09. You have an active six-month subscription at the rate of €179 which expires on 12/12. The active recurring and payment date remains 12/12 despite having signed up for a promo for example for €99 which extended the initial subscription for a further 6 months.

If, due to promos you have signed up for in the years prior to 2022, you have active renewals at the promo rate itself, you will lose the right to renew with the same discount if you do not pay the automatic recurring fee within a maximum of 7 days from the date of expiration.

4.4 LICENSE AND ASSIGNMENT AND SALES POLICY

· The services provided are the property of Wanderlust FZE and are granted to Users under a limited, non-exclusive and revocable license for the personal and non-commercial use of the service and to receive the multimedia content made available through the service in their country.

· Wanderlust FZE is the owner of all copies of the software applications even after installation on Users’ devices. You may not assign, transfer or sublicense your rights under this license to any third party.

· The purchase of all digital products, e-books, downloadable PDFs and online content is subject to the following Terms and Conditions. The User is required to carefully read these Terms and Conditions before making any purchase.

· Digital products, e-books, downloadable PDFs, resource materials, videos and online content are subject to copyright protection. Each digital product, e-book, downloadable PDF and online content sold is licensed to a single User. Users are not authorized to copy, distribute, share and/or transfer the purchased product(s) (and/or their associated username/password) to any third party. In some cases, Wanderlust FZE may encrypt, force password and/or print particular licenses (including customer name, address, etc.) on our digital products to provide greater security.

· All purchases of intangible products, e-books, downloadable PDFs, resource materials, videos and online content are made through payment gateways such as PayPal that use SSL encryption. These payment gateways are safe for using all types of credit cards and debit cards in different countries, and the data is not stored during the process.

· If you are not redirected to our Website following your purchase or do not receive an email from us with a link to the product you purchased, you can contact us immediately by providing us with your transaction details, including your email ID electronic through which the payment was made. We will respond as soon as possible with product details and the download link.

· All purchases for digital downloads made on https://aliceveglio.com are non-refundable or exchangeable. Since the products made available are intangible, we cannot accept any refund requests. In case of errors during the purchase, please contact us at  [email protected]  in order to find a solution. By placing an order with Wanderlust FZE, the User guarantees that they are of age, as established by the legislation of their State of residence.

· None of these Terms and Conditions affect your legal rights. Other terms or changes to the Terms and Conditions are not binding unless agreed in writing by us.

4.5 RETURN POLICY

· All services offered are digital, therefore they are considered “used” after downloading or opening. This means, unfortunately, that Wanderlust FZE does not have a refund or return policy if the User is dissatisfied with the service or product purchased.

· In the event of dissatisfaction with the services and products offered by us, your sole and exclusive remedy is to cease use of the Website https://aliceveglio.com, and the services and products offered by us. In any case, we invite the User to contact  [email protected]  to find out how we can remedy any problems encountered.

4.6 INTELLECTUAL PROPERTY

· All right, title and interest in and to the Website https://aliceveglio.com and any part of its content, including for example the software, HTML code, other computer code contained in the back-end and user-front components of the Website, the front-user visual interface of the Website, the text, graphics, scripts, works of art, photographs, images, drawings, as well as all audiovisual materials and other materials that constitute in any way part of the Website https://aliceveglio.com, are the property of Wanderlust FZE. All contents present on the Website https://aliceveglio.com are protected by national laws protecting intellectual property including international treaties regarding intellectual property rights.

· The trademark, logos, pay-offs and slogans, names of products or services used, as reproduced and portrayed on the Website https://aliceveglio.com are the exclusive property of Wanderlust FZE.

4.7 ASSISTANCE

 Wanderlust FZE offers assistance to Users in order to facilitate the use of the services and products offered. Without prejudice to the absence of any liability of Wanderlust FZE regarding the services and products provided and for any use by the User of the services in violation of the warnings set out in these Terms, with particular attention to the section relating to “Medical Disclaimer”, we make ourselves available for any need or assistance at the email address  [email protected] .

4.8 LIMITATION OF LIABILITY

· To the maximum extent permitted by applicable law, Wanderlust FZE is in no case liable towards the User or towards third parties for any damage, pecuniary or non-pecuniary, or to property.

· Therefore, Wanderlust FZE considers itself indemnified and held harmless from any legal action, claim, complaint by the User or third parties, connected to use in any irregular and/or illicit way of the Website or in general of the services provided by the User and/or by third parties.

· In any case, nothing provided in these Terms and Conditions excludes or limits the liability of Wanderlust FZE towards the User in case of willful misconduct or gross negligence or for any other liability which under applicable law cannot be excluded or limited.

4.9 CHANGES TO THESE TERMS AND CONDITIONS

· Wanderlust FZE reserves the right to modify, revise, add or eliminate elements or parts of the Terms and Conditions at any time and by notifying Users via specific publication on the Website https://aliceveglio.com. or by sending communication via e-mail. For example, but not limited to, Wanderlust FZE has the right/faculty to modify and update prices, technical data sheets, purchase terms and product offerings.

· If the User does not accept any of these changes, he must stop accessing the Website https://aliceveglio.com, using our subscriptions and more generally our services; failure to communicate that you wish to abandon our subscriptions and services, as well as the continued use of the same after the publication of the changes, represents acceptance of the changes by the User.

· Wanderlust FZE therefore invites the User to periodically check the Terms and Conditions published on the Website https://aliceveglio.com.